Team Dysfunction Isn’t Caused By The Team

Team Dysfunction Isn’t Caused By The Team

 

Follow these 3 simple rules to address team dysfunction

Today’s post is by Carlos Valdes-Dapena, author of Virtual Teams: Holding the Center When You Can’t Meet Face-to-Face (CLICK HERE to get your copy).

In my work in collaboration and team effectiveness, I am sometimes approached about helping with a “dysfunctional team.” People use the word “dysfunction” liberally and can mean various things by it.

Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World.

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Don’t Whine About Your Job. Do Something!


My coworker hates her job. She keeps complaining to me. I have tried to talk to her about what she could do, but she is not listening. She is worried about finding a new position during the coronavirus pandemic. 
 

My husband keeps threatening to quit his job. He only comments negatively about his job and the people who work with him. I wish he would just do something.

My friend was having difficulty with her schedule, but she didn’t go to her boss to discuss alternatives. She just quit. When I had a problem, my boss adjusted my schedule. My friend’s might have been adjusted, too, if she had said something.

As these comments from participants in my seminars indicate, tackling problems that affect our work lives can be difficult. 

When some people become dissatisfied with their work, they do nothing. Perhaps they don’t know how to proceed, or maybe they don’t believe there is anything they can do to improve the situation. Usually, the only action they take is to whine about their bosses, their colleagues, or the work. 

Unfortunately, complaining doesn’t accomplish anything – except having your friends, colleagues and others stay clear of you.

Some, on the other hand, get so frustrated that they impulsively quit their jobs without having another lined up, or without even a plan for the future.


 Both reactions can affect your career negatively. However, there is an alternative that can help people evaluate their work situations. Answering the following four questions encourages people to take action and decide their next steps. 

1. Ask yourself, what is the real issue? It is easy to say, “I hate my job,” but it is important to identify why. What is the real issue that is causing you to be unhappy? Be honest and be specific. Is it the type of work you do, or just one aspect of the job? Is it the commute, the money, your boss, the people you work with, or any number of other causes? One man I coached liked most of the facets of his job, but wanted to quit because he had to make frequent presentations. Another realized that her new position involved using unfamiliar technology, which made her feel uncomfortable and unqualified.  

2. Can you solve the problem? Now that you have identified the issue, is there something that can be done? Is there a realistic solution? If so, what do you have to lose by asking for it? Make the case for your suggestion, including any benefits to your department or to the company. Remember that if you don’t speak up, chances are nothing will change. 

3. Are there advantages to this job? If you can’t solve the problem, think about what you are gaining from the position.  Don’t just quickly say, “Nothing.” Here are four possible things to consider: 

–Is the job a stepping stone?  Will you need the skills you gain from this position to qualify for a job on the next rung of the ladder? One of my early jobs involved working for a horrible boss. Yet I stayed until I had gained the experience I needed, and then I left.   

–Is there any education or training perk to which you have access? Some companies will fund part or all of your ongoing education. This can be a major benefit for many people. 

–Who are you meeting? Does the job allow you to interact with people and build your network? If so, it is possible that by having a strong network, additional job opportunities will come your way. 

–Can you learn to manage your boss? Learning to work with difficult people is an important skill that almost certainly will be beneficial to you at some point in your career.

4. Is it time to start a job search? Depending on how you answer the above questions, you may decide that it is time to start looking for a new position. (Specific suggestions for looking for work during the pandemic can be found in my blog, Looking for a job? 10 tips to help you succeed in a coronavirus world). You may even decide to change careers. Any number of alternatives may now be available to you. This doesn’t mean you just quit your job. Generally, it is best to look for a new job (or career) while you are still working at the old one. 

Information on conducting a thorough job search can be found in my book The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes.   


Whether you decide to stay at your current job or to look for a new one, feel good about your choice. You are doing something: You have taken charge of your career. 

I post regularly on communication and etiquette. We can connect via LinkedInTwitterFacebook or my website:pachter.com
  
About: Barbara Pachter is an internationally-renowned business etiquette and communications speaker, coach and author of 11 business books. She helps individuals communicate more effectively and enhance their professional presence.  (bpachter@pachter.com)  

Looking for a job? 10 tips to help you succeed in a coronavirus world

The world is falling apart, so why bother looking?

I was just laid off. I’m too shocked to do anything.

Why look for a new job? There is nothing but the virus out there.

If you have avoided looking for work during the coronavirus pandemic, you are not alone. As the comments above — culled from my coaching sessions — illustrate, many people have not started their job search, or are approaching it in a half-hearted way.

I understand. The pandemic has really shaken the business world as millions of jobs have been lost. It is a difficult time to look for work, and it’s easy to think, “Why bother?”

But there are openings. Some businesses are hiring.
Earlier this month, LinkedIn stated that more than 180,000 people had recently been hired through its connections, and in May the United States added 2.5 million jobs.  Do not give up. Job seekers who are persistent and determined are more likely to succeed. 
Here are 10 suggestions to help you in your search:

1. Update your resume and social-media sites. This should be among the first things you 
do. Your resume may not be current, as you weren’t planning to be unemployed. Add any new jobs, promotions, activities, awards, or additional studies. There are lots of online resources that may help. Google “resume writing” and you will find numerous examples of ways to structure your information. Or hire a professional resume writer. You may need to create more than one resume, depending on the types of jobs you are seeking.
2. View your search as a full-time job. Since you are unemployed, you need to use the time you would have spent at your old job looking for a new one. Yes, I do mean 9 to 5!  Of course, you can be kind to yourself and take a longer lunch break and a day off occasionally. But the bottom line is this: At the end of the day, you want to feel that you worked.  (If you are taking odd jobs to help make ends meet, your day gets even more complicated.)

3. Have a quiet, dedicated work space. This is the place where you keep your job-search materials, and do your searching. If you have young children at home because of the pandemic, this may be harder to achieve. Get creative. One man I know took over half of the dining room table.  
4. Create a daily work schedule. List the activities you need to do. This makes it more likely you will actually do them. Some of these activities include:
      
–Checking online job sites, such as indeed.com or simplyhired.com
–Checking the websites of companies you want to work for – many companies list job openings  
–Spending time on LinkedIn, applying for jobs, and connecting with your network
–Reading articles on the web about conducting a job search 
–Taking an online class to enhance your skills
–Allowing time to exercise! Yes, build that into your schedule, too
5. Respond to openings quickly. You don’t want your application to get lost in the shuffle. Many people may apply, and you want your resume to be one of the first to arrive. This makes it much more likely to be reviewed.  
6. Stay in touch with your colleagues and network. Let people know you are looking. More people get jobs through networking than any other way. Your friends, colleagues, acquaintances, and friends of friends can’t help you unless they know you’re looking. 
7. Participate in your professional associations. Though you may not be able to network in person, you can still interact with other professionals online through virtual training, conferences, and networking events. For example, my son’s professional association recently held a “Cocktails, Conversation, & Connections” Zoom meeting. 
8. Be prepared to interview via video conferencing. In addition to preparing answers to questions you think you may be asked, you need to prepare to present yourself professionally online. Know how to use the technology. Practice. Position yourself in front of a neat, uncluttered, and quiet setting. Be aware of what others will see behind you. Make sure there are no controversial objects in bookshelves or on the wall. Dress appropriately – as though you were being interviewed in person. Your location needs good lighting. You want to be seen clearly, without any shadows hiding your appearance. 

9. Use your college career center.  Though most centers have suspended in-person meetings, they still provide many resources, including reviewing resumes, holding virtual workshops, and posting job openings. 

10. Be a resource for others. Let other job seekers know if you learn of openings that might be suitable for them. When you help others, they are more likely to help you. 
    
Additional information on job-search activities may be found in my book, The Communication Clinic:99 Proven Cures for the Most Common Business Mistakes. 

Pachter & Associates provides seminars and coaching on business etiquette, presentation skills, career advancement, professional presence, and business writing. For additional information, please contact Joyce Hoff at Joyce@pachter.com. (www.pachter.com) 

Meeting online? Don’t become “Eye-roll Ruby” or “Angry Andy”

With almost the entire business world operating under the restrictions of a coronavirus pandemic, many of us are becoming all too familiar with meetings conducted online instead of in a conference room or office.
 
But, as a woman I coached via Zoom recently observed,

“Since your colleagues aren’t in the room with you, it’s easy to forget that they are still observing you!”

Her comment highlights a key pitfall about online meetings – not paying attention to how others see you during a videoconference. 

This is especially true if you are not accustomed to presenting yourself professionally online, but now find yourself working from home and using videoconferencing apps to meet with colleagues, bosses, customers, clients, vendors, or even friends and family. It can lead to distracting behaviors that I’ve attributed to such characters as Eye-roll Ruby, Angry Andy, and so on.

These eight examples of what not to do will help you to be mindful of how you are presenting yourself when video chatting:

1.    Too-close Cody.  We don’t want to see your nose hairs! Position yourself far
enough from the camera so you don’t show a tight shot of your face – that is, from forehead to chin. In most instances, you want to show your head, shoulders, and part of your chest.
2.    Who knew, Nell? Your background for a videoconference can be a simple wall or a
section of a room in your home. Be aware of what others will be able to see behind you. The paintings or artwork on the wall, items on your tables, or books on your bookshelves will reveal aspects of your personality that your colleagues may not know. For example: Who knew Nell collected trumpets! This may be a good thing, as colleagues will discover more about her – or they may learn way too much about her!   
3.    In the dark, Daniel. Make sure your location has good lighting. You want to be seen
clearly, without any shadows hiding your appearance. Be careful if you have a window behind you. If it is bright outside, you will appear as a dark silhouette.   
4.    Interrupting Isabella. These are unusual times. People know that kids, pets, or
grandparents may be roaming around your house during business hours. Your dog coming up to you occasionally might be fine, but being interrupted constantly by your kids or pets will disrupt the meeting. To the degree that you can, manage these interruptions.
5.    Eye-roll Ruby. One woman I coached recently complained that her colleague kept
rolling her eyes whenever my client spoke. Such behavior is distracting and rude. And speaking of eyes, look at and talk to the camera, not the image on the screen. If are looking at your computer screen, you may appear to be looking down. If you look directly at the camera – usually positioned in the center of the frame above the screen – you will appear to be looking the other person in the eye.  
6.    Angry Andy. This is the person who has a very stern Standard Facial Expression,
which is what I call the expression your face assumes when you are in neutral mode. Your SFE is what people see when you are looking at them, listening to them, or just not talking. Many people have stern facial expressions and don’t even realize it. What message is your face conveying about you?  (See my suggestion below; additional information about facial expressions can be found in my book, The Essentials of Business Etiquette.) 
7.    Gesturing George. You don’t want to gesture too much. Waving your arms around
can become a distraction. Resist the urge to twist your hair, play with rubber bands, or click your pen. These are all distractions that make you appear nervous. Resting your head on your hand makes you look bored. And, as many people know, crossing your arms can make you appear defensive or “closed.”
8.    I’m still in PJs, Poppy. One woman I coached via Zoom looked like she was
wearing her pajamas. Working from home is more casual than working in the office, but not that casual! Match your clothing choice to the purpose of the meeting. If you are seeing your CEO, dress more professionally. If you are meeting with your team, you may want to dress more casually. But remember, it’s still business. “Casual” does not mean sloppy. And yes, you do need to wear the entire outfit, not just the top that shows above the table. You never know when something might happen that requires you to stand up suddenly. Need I say more?

Suggestion: A practice session can help you to become aware of the image you are conveying to others. Situate yourself in the same location you will use for online meetings, and then connect with a friend to analyze how you appear on camera – and make any adjustments necessary.  

Pachter & Associates provides seminars and coaching on business etiquette, presentation skills, career advancement, professional presence, and business writing. For additional information, please contact Joyce Hoff at Joyce@pachter.com or 856.751.6141. (www.pachter.com) 

Someone else’s bad behavior is no excuse for your own

   

My coworkers post such vile things on their Facebook pages. I want to tell them that they’re all idiots.

I want to work out; I don’t want to argue with my trainer about the election. If she doesn’t stop talking about her candidate, I will go elsewhere.


I don’t want to discuss politics at work. Yet, my colleagues say nasty things about the candidates and often end up yelling at each other. What do I do?

 

The recent outbreaks of uncivil behavior in the political arena have impacted our everyday experiences, as the comments above testify. But it’s time for people to fight back – politely, of course – and assert that being uncivil to one another is not the way we want public figures to behave. Nor is it the way we should behave.


Bear in mind:

— You don’t have to mirror the impolite actions of others.

  

— You can be “polite and powerful” and express yourself without resorting to bad behavior.

 

Use these tips to encourage polite behavior in your workplace and in your wider world. (These apply to your social media postings, also.)

 

1. Don’t attack back. Remember that someone else’s bad behavior is no excuse for your own. I know this may be a hard concept to accept, and even harder to implement – but it is worth practicing. If somebody says something to offend you, it may feel good to respond with a comment like, “Well, what do you know, you idiot?” But this type of response is not going to build your credibility or accomplish anything. Plus, it gives the other person power over you, by getting you to say things that most people will regret later. 


2. Disagree agreeably. If you have difficulty with someone, talk to the person. Listen to what he or she has to say. You can evaluate an idea without attacking the person who is promoting it. Explain your reasons. Provide the specific information, quotes and/or research. You can say, “I see it differently, and here’s why…” which is a lot more productive than screaming at people or calling them names. Or, you can say, “Let’s agree to disagree and move on,” or “I am not discussing politics at work. Let’s get back to the topic at hand.” 


3. Avoid inflammatory words. Using harsh words such as “stupid,” “ignorant,” and “dumb” only inflames a situation, and this approach is unlikely to lead to a positive resolution. Name calling is just wrong – and childish. Cursing at people is not only mean, it also reflects poorly on the one doing the cursing. (Additional information on word choice and how to respond assertively to aggressive comments can be found in my book, 
The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes.)


4. Remember that it’s hard to be nasty to people who are nice to you.  This includes meetings in person or via Zoom. Keep “please,” “thank you,” and “excuse me” in your vocabulary. Greet others when you see them. Don’t interrupt people. Help them when you can. These behaviors are common sense, but unfortunately they’re not always common practice.

 

5. Do something. If you really don’t like something, take action. Don’t complain to others, get involved. Join organizations. Volunteer for causes you support. Start a blog where you assertively (politely and powerfully) express your opinions – but make sure you follow your company guidelines, if you do. 

6. Walk away.  And if you don’t want to do any of the above, you can always avoid hostile or impolite discussions by removing yourself from the conversation or taking a break from social media.

 


Pachter & Associates provides training and coaching on business etiquette and communication skills. For additional information, please contact Joyce Hoff at joyce@pachter.com.