Open-Ended Questions Enhance Employee Communication

As a leader, you know that engaging employees and helping connect them to your business goals can directly impact the bottom line. Your internal communication plan can include two-way communication vehicles like feedback channels and listening sessions to help accomplish this. 

An Opportunity to Increase Employee Engagement

But when it comes down to it, interactions with leaders are what make or break an employee’s connection with the organization. Every time you are in front of an employee, whether one-on-one or in a group, you have an opportunity to increase that engagement through dialogue.

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The Sunday Brief: Q1 earnings preview—setting expectations

Tax Day greetings from the middle of Texas (the iconic Underwood’s Cafeteria sign is pictured – it’s definitely a Texas thing) and from Davidson/ Lake Norman.  Feels good to be on the road again.  This week, we will divide our time between first quarter earnings preview for Verizon and AT&T (both scheduled to report this […]

The post The Sunday Brief: Q1 earnings preview—setting expectations appeared first on RCR Wireless News.

Meeting online? Don’t become “Eye-roll Ruby” or “Angry Andy”

With almost the entire business world operating under the restrictions of a coronavirus pandemic, many of us are becoming all too familiar with meetings conducted online instead of in a conference room or office.
 
But, as a woman I coached via Zoom recently observed,

“Since your colleagues aren’t in the room with you, it’s easy to forget that they are still observing you!”

Her comment highlights a key pitfall about online meetings – not paying attention to how others see you during a videoconference. 

This is especially true if you are not accustomed to presenting yourself professionally online, but now find yourself working from home and using videoconferencing apps to meet with colleagues, bosses, customers, clients, vendors, or even friends and family. It can lead to distracting behaviors that I’ve attributed to such characters as Eye-roll Ruby, Angry Andy, and so on.

These eight examples of what not to do will help you to be mindful of how you are presenting yourself when video chatting:

1.    Too-close Cody.  We don’t want to see your nose hairs! Position yourself far
enough from the camera so you don’t show a tight shot of your face – that is, from forehead to chin. In most instances, you want to show your head, shoulders, and part of your chest.
2.    Who knew, Nell? Your background for a videoconference can be a simple wall or a
section of a room in your home. Be aware of what others will be able to see behind you. The paintings or artwork on the wall, items on your tables, or books on your bookshelves will reveal aspects of your personality that your colleagues may not know. For example: Who knew Nell collected trumpets! This may be a good thing, as colleagues will discover more about her – or they may learn way too much about her!   
3.    In the dark, Daniel. Make sure your location has good lighting. You want to be seen
clearly, without any shadows hiding your appearance. Be careful if you have a window behind you. If it is bright outside, you will appear as a dark silhouette.   
4.    Interrupting Isabella. These are unusual times. People know that kids, pets, or
grandparents may be roaming around your house during business hours. Your dog coming up to you occasionally might be fine, but being interrupted constantly by your kids or pets will disrupt the meeting. To the degree that you can, manage these interruptions.
5.    Eye-roll Ruby. One woman I coached recently complained that her colleague kept
rolling her eyes whenever my client spoke. Such behavior is distracting and rude. And speaking of eyes, look at and talk to the camera, not the image on the screen. If are looking at your computer screen, you may appear to be looking down. If you look directly at the camera – usually positioned in the center of the frame above the screen – you will appear to be looking the other person in the eye.  
6.    Angry Andy. This is the person who has a very stern Standard Facial Expression,
which is what I call the expression your face assumes when you are in neutral mode. Your SFE is what people see when you are looking at them, listening to them, or just not talking. Many people have stern facial expressions and don’t even realize it. What message is your face conveying about you?  (See my suggestion below; additional information about facial expressions can be found in my book, The Essentials of Business Etiquette.) 
7.    Gesturing George. You don’t want to gesture too much. Waving your arms around
can become a distraction. Resist the urge to twist your hair, play with rubber bands, or click your pen. These are all distractions that make you appear nervous. Resting your head on your hand makes you look bored. And, as many people know, crossing your arms can make you appear defensive or “closed.”
8.    I’m still in PJs, Poppy. One woman I coached via Zoom looked like she was
wearing her pajamas. Working from home is more casual than working in the office, but not that casual! Match your clothing choice to the purpose of the meeting. If you are seeing your CEO, dress more professionally. If you are meeting with your team, you may want to dress more casually. But remember, it’s still business. “Casual” does not mean sloppy. And yes, you do need to wear the entire outfit, not just the top that shows above the table. You never know when something might happen that requires you to stand up suddenly. Need I say more?

Suggestion: A practice session can help you to become aware of the image you are conveying to others. Situate yourself in the same location you will use for online meetings, and then connect with a friend to analyze how you appear on camera – and make any adjustments necessary.  

Pachter & Associates provides seminars and coaching on business etiquette, presentation skills, career advancement, professional presence, and business writing. For additional information, please contact Joyce Hoff at Joyce@pachter.com or 856.751.6141. (www.pachter.com) 

Looking for a job? 10 tips to help you succeed in a coronavirus world

The world is falling apart, so why bother looking?

I was just laid off. I’m too shocked to do anything.

Why look for a new job? There is nothing but the virus out there.

If you have avoided looking for work during the coronavirus pandemic, you are not alone. As the comments above — culled from my coaching sessions — illustrate, many people have not started their job search, or are approaching it in a half-hearted way.

I understand. The pandemic has really shaken the business world as millions of jobs have been lost. It is a difficult time to look for work, and it’s easy to think, “Why bother?”

But there are openings. Some businesses are hiring.
Earlier this month, LinkedIn stated that more than 180,000 people had recently been hired through its connections, and in May the United States added 2.5 million jobs.  Do not give up. Job seekers who are persistent and determined are more likely to succeed. 
Here are 10 suggestions to help you in your search:

1. Update your resume and social-media sites. This should be among the first things you 
do. Your resume may not be current, as you weren’t planning to be unemployed. Add any new jobs, promotions, activities, awards, or additional studies. There are lots of online resources that may help. Google “resume writing” and you will find numerous examples of ways to structure your information. Or hire a professional resume writer. You may need to create more than one resume, depending on the types of jobs you are seeking.
2. View your search as a full-time job. Since you are unemployed, you need to use the time you would have spent at your old job looking for a new one. Yes, I do mean 9 to 5!  Of course, you can be kind to yourself and take a longer lunch break and a day off occasionally. But the bottom line is this: At the end of the day, you want to feel that you worked.  (If you are taking odd jobs to help make ends meet, your day gets even more complicated.)

3. Have a quiet, dedicated work space. This is the place where you keep your job-search materials, and do your searching. If you have young children at home because of the pandemic, this may be harder to achieve. Get creative. One man I know took over half of the dining room table.  
4. Create a daily work schedule. List the activities you need to do. This makes it more likely you will actually do them. Some of these activities include:
      
–Checking online job sites, such as indeed.com or simplyhired.com
–Checking the websites of companies you want to work for – many companies list job openings  
–Spending time on LinkedIn, applying for jobs, and connecting with your network
–Reading articles on the web about conducting a job search 
–Taking an online class to enhance your skills
–Allowing time to exercise! Yes, build that into your schedule, too
5. Respond to openings quickly. You don’t want your application to get lost in the shuffle. Many people may apply, and you want your resume to be one of the first to arrive. This makes it much more likely to be reviewed.  
6. Stay in touch with your colleagues and network. Let people know you are looking. More people get jobs through networking than any other way. Your friends, colleagues, acquaintances, and friends of friends can’t help you unless they know you’re looking. 
7. Participate in your professional associations. Though you may not be able to network in person, you can still interact with other professionals online through virtual training, conferences, and networking events. For example, my son’s professional association recently held a “Cocktails, Conversation, & Connections” Zoom meeting. 
8. Be prepared to interview via video conferencing. In addition to preparing answers to questions you think you may be asked, you need to prepare to present yourself professionally online. Know how to use the technology. Practice. Position yourself in front of a neat, uncluttered, and quiet setting. Be aware of what others will see behind you. Make sure there are no controversial objects in bookshelves or on the wall. Dress appropriately – as though you were being interviewed in person. Your location needs good lighting. You want to be seen clearly, without any shadows hiding your appearance. 

9. Use your college career center.  Though most centers have suspended in-person meetings, they still provide many resources, including reviewing resumes, holding virtual workshops, and posting job openings. 

10. Be a resource for others. Let other job seekers know if you learn of openings that might be suitable for them. When you help others, they are more likely to help you. 
    
Additional information on job-search activities may be found in my book, The Communication Clinic:99 Proven Cures for the Most Common Business Mistakes. 

Pachter & Associates provides seminars and coaching on business etiquette, presentation skills, career advancement, professional presence, and business writing. For additional information, please contact Joyce Hoff at Joyce@pachter.com. (www.pachter.com) 

6 Tips To Enhance Your Presentation Skills…And Build Your Confidence

“I just spoke to 200 people; I can do anything!”

This comment was from a woman I had coached on presentation skills. She had been nervous about speaking during a fund-raising luncheon for her favorite charity, but felt “on top of the world” after giving the presentation.
                                             
She was experiencing one of the positive consequences of giving an effective speech – her confidence level increased considerably, and she felt good about herself.

This woman was an accomplished professional and needed only a few suggestions to fine-tune her skills. But anyone can benefit from some of the tips that I gave her. Why not try them out before your next presentation? You may be surprised at how good you feel about yourself as a result.   

1. Practice out loud. You want to hear how your presentation sounds. Saying it in your head isn’t good enough. Is it structured logically? Are you using transitions between points? Are the stories complete? Does the presentation make sense? Saying it aloud, and hearing the speech as your audience will hear it, helps to clarify any areas that need work.

2. Mingle before the presentation. When you can, go up to people, shake hands, introduce yourself, and welcome individuals to the presentation. This rapport-building helps people connect with you, and allows you to feel more comfortable with them once you are in front of the group.

3. Ask yourself: Does the audience know I am nervous? If you are not verbally or nonverbally conveying your nervousness to the audience, the people you are addressing will not know. And if the audience doesn’t know you’re nervous, why waste your energy being nervous? Interesting concept… and it has helped a lot of people overcome their nervousness.

4. Look at people. When you make eye contact with members of your audience, you appear confident and in control of the presentation and your audience. Presenters get nervous and tend to avoid looking at the people they are addressing. Make sure you look at everyone. People have a tendency to look only at the people who smile at them (and we do love these people!), but you don’t want to miss connecting with anyone. 
                                       
5. Manage the questions. In the beginning of your talk, let people know when you will be taking questions. You can often direct people to ask questions on a specific topic by saying, “What questions do you have about X?” Repeat each question before you answer it. This gives you a few seconds to compose your thoughts before you speak. You can also rephrase the question to eliminate any negativity in it. 

6. Take the applause. I am sure you have seen speakers who have almost run off the stage at the conclusion of a presentation, or they may say something like, “Whew, glad that is over!” Do not do this. You should acknowledge the applause, then walk off the stage or go back to your seat with your head held high.

Additional suggestions on presentation skills can be found in my book, The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes.

Pachter & Associates provides training and coaching on presentation skills and communication. For more information contact Joyce Hoff at joyce@pachter.com or 856.751.6141.

Are Your Employees Driving Customers Away?

If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away every day and you probably don’t even know it.  Let’s face it, no matter your industry or type of business, you have competitors. There’s another business like yours on the next block, […]