Last week, I wrote about how to respond when your customer service efforts fail. This week, I want to dig deeper and take a look at a variety of customer service scenarios and opportunities for excellent communication with customers where too many customer service providers fall short.
If you’re brave enough, take my Customer Communication Skills Quiz to rate how well you’re doing in communicating with customers on the phone, via voice mail, in person, and when dealing with challenging customers and situations.
If you’re a leader or manager, be sure to have your team take the quiz as well. There’s always opportunities for improvement, even if you have a great team!