6 Leadership Communication Principles That Work

I’m often asked for the most important leadership communication principles. While what’s effective will vary based on the person or situation, there are a number of tried-and-true fundamentals that make the difference between simply sharing information and communication that moves people to action (and that they feel great about). Maybe we should call this principle-centered communication.

6 Essential Leadership Communication Principles to Set You Apart as a Leader

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Etiquette rules for the sidewalk? I know that sounds strange, so let me explain. 

A colleague recently called me and wanted some help. She said that she had been out walking and saw a couple approaching her on the sidewalk. She wanted to follow today’s social-distancing guidelines, and she realized that the other people were going to be too close to her if everyone continued walking straight. Her question: “Who should have moved over?” 

This question highlights an etiquette dilemma in our coronavirus-dominated world —to ensure adequate space between people outdoors, who moves out of the way when two or more people are sharing a walkway? 

This situation may arise more frequently as people are being encouraged to exercise. David Pogue, a correspondent for the television show Sunday Morning on CBS News, did a segment this week on How to live AND work at home without going stir crazy. His fifth rule was “Go Outside.” His suggestion was to take walks with people who live with you, but steer clear of others.

Obviously, etiquette concerns are nowhere near as critical as getting needed masks and respirators to hospitals, but having answers for day-to-day situations can help people to stay safe, and also give them a sense of having some control in our uncertain world.

Below are guidelines to help you safely navigate sidewalks and walkways shared with other people: 

1. Pay attention. Notice your surroundings and anticipate. If you are talking on the phone or texting, it’s easy to become distracted and not notice someone coming your way. If your view is obscured for any reason – such as when you are approaching a corner – you may be unable to see someone walking directly toward you. Be aware of that possibility, and proceed cautiously until you can see what’s ahead. You don’t want to bump into people!  

2. Who moves? If someone is approaching and you realize you’ll be too close when passing each other, what are you to do?  Generally, it is the responsibility of each walker to move to the right when passing so that there is at least six feet between you. If the person approaching you is walking with a cane, pushing a baby stroller, or struggling with agility issues, you are the one who should move out of the way. Bottom line: Don’t stand on ceremony. If you believe that someone will be too close to you, move over!   

3.  Walk single file. If you are walking side by side with someone – even if you are several feet apart – go to single file when passing others. If you don’t, you put the person approaching you in the awkward position of deciding whether to go around one of you or to go between the two of you. 

4. Don’t hog the sidewalk. If you block the walkway when you stop to chat with someone – from a safe distance! – or to let your dog do his business, it’s your responsibility to move aside and let other people pass.

5. Pass people carefully. If you want to pass someone, make your presence known. You can call out “behind you” or “on your left” so you don’t startle the person. You then move to the left, keeping your social distance. The other person can also move to the right, making it easier for the person who wants to pass.  

6. Greet others. People can hear a “good morning” or see a wave from six feet away. Even though we are social-distancing, we still want to be social. (See my blog on Greeting Others In A Social-Distancing World.) And remember, if someone says “hello” to you, good manners require that you say “hello” back.  

7.  Wash your hands when you return home. You don’t know what you might have touched while you were out. Frequent hand-washing is high on the list of recommendations for fighting this coronavirus. 

Additional information about etiquette and your career can be found in Barbara Pachter’s book, The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success (McGraw Hill). Other books by Pachter include The Power of Positive Confrontation and The Communication Clinic

Pachter & Associates provides seminars and coaching on business etiquette, presentation skills, career advancement, professional presence, and business writing. For additional information, please contact Joyce Hoff at Joyce@pachter.com or 856.751.6141.

Ambush Meetings: What to do when it happens to you

http://www.danoconnortraining.com/extended-flash-sale-christmas-2020/ Here’s what to do if you’re a victim of ambush meetings at work. What to do when it happens to you: #ambushmeeting #ambushed #ambushedatwork You ever feel like you’re being ambushed, you ever feel like you’re being ganged up on or trapped with the line of questioning that’s being thrown at you, whether it’s at work or home? Find out how to answer that so that you never feel trapped again. Get ready. All right. I’m doing a special series now until the end of the year. I’m going to be answering subscriber questions here on YouTube. So make sure to ask your questions in the comments below. And I’m going to be answering at least one, maybe two, maybe three a day. So I’m going to get through these quick, because I know we have a lot of things to do for the holidays. So here’s how I would answer a question that I’m not comfortable answering. I got this question from a viewer who asked basically, what do I do? My boss likes to call me into his office with no notice. And usually there’s somebody else there and they attack me. And I feel like I’m being ambushed. And they’re asking me real rapid fire questions they think they have the answer to. And they’re trying to kind of trap me and I get tongue tied and nervous. What should I be doing? Here’s what I would say to that. Remember, as a communicator, it is always your right, always, no matter if it’s at work, at home or wherever, if you do not feel comfortable answering a question, if you don’t feel comfortable in the moment, if you suspect as though someone’s ganging up on you or that you are being ambushed or that somebody is asking you a challenge question. Remember, we talked about those in some of my classes, if you were with me on those. When you’re asked things or asked to participate in conversations in which you do not feel comfortable, remember, it is always your right to say. I’m going to need some time to think about that, to decide how I feel or, you know, I’m not sure how I feel about that. I’m not sure if I’m comfortable answering that right now. I’m not sure if I’m comfortable engaging with you right now on the subject. I’m not comfortable telling you what went on because I can’t recall it at the moment. And it is always OK. In fact, it’s very effective to say why, if you feel uncomfortable, tell people that if you’re uncomfortable, I’m making you uncomfortable with their line of questioning. I like to refer to things like congressional hearings or when I watch a good trial on television, C-SPAN. That’s my that’s my idea of a good time. And I see people answer Congress sometimes by saying things such as, you know, I’m not sure if I’m comfortable with your line of questioning.
CHANNEL (Please Subscribe): https://goo.gl/VJdWKi PLAYLISTS: This Series: https://tinyurl.com/commskillsplaylist Energy Vampires: https://tinyurl.com/energyvampireslaying Miraculous Principles: https://tinyurl.com/MiraculousPrinciples Q & A: https://tinyurl.com/dansqanda Power Phrases: https://tinyurl.com/dansphrases Videos: Most Recent Upload: https://goo.gl/2YG4fJ Most Popular: https://goo.gl/ch1BeY Click Here: https://www.danoconnortraining.com/best-of-danger-and-power-phrases/ To download Your Free Copy of Dan’s Full-Length Video: The Best Danger and Power Phrases of 2016. https://www.danoconnortraining.com for more free videos on how to communicate with Americans and more. https://danoconnortraining.com/shop/ For Dan’s entire Step Out of the Shadows and Speak! Communication Skills Training Program. These professional development classes online and personal development courses are great self-help books in audio and video format like audible, but these lessons are free. If you’d like to check out his entire communication skills video and audio program, you’ll find it here: https://danoconnortraining.com/shop/ Body language secrets, reading body language, body language tells, signs, and more like on TedTalks– you’ll learn it all, and these lessons are great for autistic people of all ages. If you like these effective communication skills courses for free online, make sure to https://www.danoconnortraining.com for more

Email Writing Tips with Examples, Power Phrases, Checklist + More for When You’re Angry

New Course: https://tinyurl.com/standupwithdan Free Download PDF Checklist Need to respond to someone nasty at work? Before you hit that send button, watch this communication skills training video and learn email writing tips with examples, power phrases, and a checklist for when you’re angry at work. The best email writing tips for when you’re upset at work from the author of the original Say This–Not That!! Dan O’Connor If you’re dealing with horrible coworkers, narcissistic bosses, difficult customers, and have been pushed to the edge at work and are running out of options, Make sure to watch this video for tips on how to write emails when you’re pissed off–with examples and checklists. For your free infographic, audio, and bonus lessons that go along with this online effective communication skills training course online, go to https://tinyurl.com/standupwithdan. 0:00 Intro
0:28 Example letter
2:13 Giving People Numbers
2:45 Power Phrase #1: I think I’ll let my work speak for itself.”
3:18 What Happens When You’re Defensive
3:45 The Infographic
4:06 Principle #1- Give it 24 Hours
5:14 Principle #2: Opening Lines and Closing Lines are Key
6:10 Danger Phrase: You claim
7:13 It’s an impossibility 7:44 Principle #3: serve, serve, serve
8:14 Principle #4: Reference the Information You Have
9:46 Principle #5: Let people off the hook
9:57 Desperate people are dangerous people
10:23 Principle #6: Worry about feelings, not facts
11:02 Be more valuable
12:21 Principle #7: Benefit statements are key
13:56 Principle #8: Avoid the past and say what to do
14:35 A quick checklist
15:48 Danger Phrase: I apologize if
16:54 Principle #9: Be service-oriented By the way, these are not the nine principles—that is a different course delivered by Dan–these just coincidentally are 9 very different principles. https://www.danoconnortraining.com

Delegate or Drown: 5 Easy Steps to Effective Delegation

Marcel Schwantes  posted a great story in INC., sharing some of Warren Buffet’s top leadership advice. One of the key points was: “Learn to delegate your authority” So, I thought I’d share some of my best delegation advice from more than 20 years of helping leaders and business owners avoid drowning in tasks and responsibilities […]